Neil Wilson

Absolute Efficiency: Book One: A Guide to Operational Efficiency in the Theme Park Industry Neil Wilson

Absolute Efficiency is the first ever book about managing queues in a theme park. We'll be sharing some of the best practices from theme parks around the world. We'll look at how to spread your guests out more evenly through the season: longer days vs more days, crowd calendars, events, different pricing strategies, managing new attractions, weather proofing and broadening your demographics.

We'll find out how to re-distribute your guests more evenly around the park: different layouts, virtual queuing, advertised waiting times, guest planning, opening ceremonies and evening entertainment.

In the final section we'll look at capacities. How do you design a high capacity theme park? We'll explore the critical factors, discussing the safety and the guest experience. There'll be an in depth look at a number of parks, including; Coney Island, Holiday World, Dollywood and Hong Kong Disneyland.

You'll never look at a queue in the same way again. Let's declare war on lines.