Pastāsti draugiem par šo preci:
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong Janelle Barlow 2. izdevums
Do you have a profile? Pierakstīties
Saņemiet paziņojumus par jauniem Janelle Barlow izdevumiem
Mūsu klienti saka:
Pievienot savam iMusic vēlmju sarakstam
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Janelle Barlow
Introduces the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback. Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers.
250 pages
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2008. gada 1. augusts |
| ISBN13 | 9781576755822 |
| Izdevēji | Berrett-Koehler |
| Lapas | 304 |
| Izmēri | 153 × 228 × 20 mm · 452 g |
Vairāk no Janelle Barlow
Rādīt visu![Cover for Janelle Barlow · A Complaint Is a Gift (Paperback Book) [3 Revised edition] (2022)](https://imusic.b-cdn.net/images/item/original/931/9781523002931.jpg?janelle-barlow-2022-a-complaint-is-a-gift-paperback-book&class=scaled&v=1657693284)
Vairāk no tā paša izdevēja
![Cover for Kincaid · Permission to Speak Freely: How the Best Leaders Cultivate a Culture of Candor (Paperback Book) [9 Revised edition] (2017)](https://imusic.b-cdn.net/images/item/original/225/9781626569225.jpg?kincaid-2017-permission-to-speak-freely-how-the-best-leaders-cultivate-a-culture-of-candor-paperback-book&class=scaled&v=1648087496)
![Cover for Miller · Leaders Made Here: Building a Leadership Culture (Hardcover Book) [11 Revised edition] (2017)](https://imusic.b-cdn.net/images/item/original/812/9781626569812.jpg?miller-2017-leaders-made-here-building-a-leadership-culture-hardcover-book&class=scaled&v=1648087499)
![Cover for Nelson · The Transformational Consumer: Fuel a Lifelong Love Affair with Your Customers by Helping Them Get Healthier, Wealthier, and Wiser (Hardcover Book) [8 Revised edition] (2017)](https://imusic.b-cdn.net/images/item/original/839/9781626568839.jpg?nelson-2017-the-transformational-consumer-fuel-a-lifelong-love-affair-with-your-customers-by-helping-them-get-healthier-wealthier-and-wiser-hardcover-book&class=scaled&v=1648087494)
![Cover for Eyring · Pacing for Growth: Why Intelligent Restraint Drives Long-term Success (Paperback Book) [4 Revised edition] (2017)](https://imusic.b-cdn.net/images/item/original/174/9781626568174.jpg?eyring-2017-pacing-for-growth-why-intelligent-restraint-drives-long-term-success-paperback-book&class=scaled&v=1648087492)
![Cover for Hess · Humility Is the New Smart: Rethinking Human Excellence in the Smart Machine Age (Hardcover Book) [6 Revised edition] (2017)](https://imusic.b-cdn.net/images/item/original/754/9781626568754.jpg?hess-2017-humility-is-the-new-smart-rethinking-human-excellence-in-the-smart-machine-age-hardcover-book&class=scaled&v=1648087494)
![Cover for Treasurer · A Leadership Kick in the Ass: How to Learn from Rough Landings, Blunders, and Missteps (Paperback Book) [3 Revised edition] (2017)](https://imusic.b-cdn.net/images/item/original/020/9781626568020.jpg?treasurer-2017-a-leadership-kick-in-the-ass-how-to-learn-from-rough-landings-blunders-and-missteps-paperback-book&class=scaled&v=1648087492)
Skatīt visus Janelle Barlow ( piem., Paperback Book )