Pastāsti draugiem par šo preci:
Emotional Value: Creating Strong Bonds with Your Customers Barlow
Do you have a profile? Pierakstīties
Saņemiet paziņojumus par jauniem Barlow izdevumiem
Mūsu klienti saka:
Pievienot savam iMusic vēlmju sarakstam
Emotional Value: Creating Strong Bonds with Your Customers
Barlow
Details a practice for adding "Emotional Value" to customers' experiences and to those of staff. The practices show that by understanding the critical role emotions play in creating customer experiences, organisations can take their service to new levels.
307 pages
| Mediji | Grāmatas Hardcover Book (Grāmata ar cieto muguriņu un vāku) |
| Izlaists | 2000. gada 17. aprīlis |
| ISBN13 | 9781576750797 |
| Izdevēji | Berrett-Koehler |
| Lapas | 336 |
| Izmēri | 241 × 168 × 30 mm · 671 g |
Vairāk no Barlow
Rādīt visu
Vairāk no tā paša izdevēja
![Cover for Kincaid · Permission to Speak Freely: How the Best Leaders Cultivate a Culture of Candor (Paperback Book) [9 Revised edition] (2017)](https://imusic.b-cdn.net/images/item/original/225/9781626569225.jpg?kincaid-2017-permission-to-speak-freely-how-the-best-leaders-cultivate-a-culture-of-candor-paperback-book&class=scaled&v=1648087496)
![Cover for Miller · Leaders Made Here: Building a Leadership Culture (Hardcover Book) [11 Revised edition] (2017)](https://imusic.b-cdn.net/images/item/original/812/9781626569812.jpg?miller-2017-leaders-made-here-building-a-leadership-culture-hardcover-book&class=scaled&v=1648087499)
![Cover for Nelson · The Transformational Consumer: Fuel a Lifelong Love Affair with Your Customers by Helping Them Get Healthier, Wealthier, and Wiser (Hardcover Book) [8 Revised edition] (2017)](https://imusic.b-cdn.net/images/item/original/839/9781626568839.jpg?nelson-2017-the-transformational-consumer-fuel-a-lifelong-love-affair-with-your-customers-by-helping-them-get-healthier-wealthier-and-wiser-hardcover-book&class=scaled&v=1648087494)
![Cover for Eyring · Pacing for Growth: Why Intelligent Restraint Drives Long-term Success (Paperback Book) [4 Revised edition] (2017)](https://imusic.b-cdn.net/images/item/original/174/9781626568174.jpg?eyring-2017-pacing-for-growth-why-intelligent-restraint-drives-long-term-success-paperback-book&class=scaled&v=1648087492)
![Cover for Hess · Humility Is the New Smart: Rethinking Human Excellence in the Smart Machine Age (Hardcover Book) [6 Revised edition] (2017)](https://imusic.b-cdn.net/images/item/original/754/9781626568754.jpg?hess-2017-humility-is-the-new-smart-rethinking-human-excellence-in-the-smart-machine-age-hardcover-book&class=scaled&v=1648087494)
![Cover for Treasurer · A Leadership Kick in the Ass: How to Learn from Rough Landings, Blunders, and Missteps (Paperback Book) [3 Revised edition] (2017)](https://imusic.b-cdn.net/images/item/original/020/9781626568020.jpg?treasurer-2017-a-leadership-kick-in-the-ass-how-to-learn-from-rough-landings-blunders-and-missteps-paperback-book&class=scaled&v=1648087492)
Skatīt visus Barlow ( piem., Book , Paperback Book , Hardcover Book un CD )