Frank J Villa Jr

The Supervisor's Guide to Human Relations and Communication Frank J Villa Jr

Have you been catapulted to a supervisory position, but you have no clue how to manage people? Are you a small company that cannot afford a training and development program for supervisors? This book offers suggestions designed to improve skills as a supervisor in human relations and communication with fellow supervisors, subordinates, and associates. An easily navigable reading format allows the reader to start at the beginning, or flip to any chapter to fit their immediate needs. All chapters have practical tips, guidelines, Bible references, and suggestions for supervisors to become better at their jobs; or at least, to more easily understand people and the roles and responsibilities of a supervisor. "This action-packed supervisor's manual quickly explains how to lead and leverage the talent within your organization to maximize productivity. Read it before your competitors do!" Art Weinstein, Ph. D., Professor of Marketing, Nova Southeastern University and author of Superior Customer Value: Strategies for Winning and Retaining Customers, 3rd Edition.