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Yes! on Demand: How to Create Winning, Customized Library Service Kathy L. Middleton
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Yes! on Demand: How to Create Winning, Customized Library Service
Kathy L. Middleton
Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons. When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library.
123 pages
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