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Uncommon Service: How to Win by Putting Customers at the Core of Your Business Frances Frei
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Frances Frei
Offers a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.
272 pages, Illustrations
| Mediji | Grāmatas Hardcover Book (Grāmata ar cieto muguriņu un vāku) |
| Izlaists | 2012. gada 7. februāris |
| ISBN13 | 9781422133316 |
| Izdevēji | Harvard Business Review Press |
| Lapas | 272 |
| Izmēri | 163 × 233 × 25 mm · 594 g |
| Valoda | Angļu |
Ziemassvētku dāvanas var atgriezt līdz 31. janvārim