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Call Centres and Human Resource Management: A Cross-National Perspective Stephen Deery 2004 edition
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€ 117,49
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Call Centres and Human Resource Management: A Cross-National Perspective
Stephen Deery
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it.
308 pages, 1, black & white illustrations
| Mediji | Grāmatas Hardcover Book (Grāmata ar cieto muguriņu un vāku) |
| Izlaists | 2003. gada 9. decembris |
| ISBN13 | 9781403913043 |
| Izdevēji | Palgrave USA |
| Lapas | 295 |
| Izmēri | 140 × 216 × 20 mm · 489 g |
| Redaktors | Deery, S. |
| Redaktors | Kinnie, N. |
