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Re-organising Service Work: Call Centres in Germany and Britain - Routledge Revivals Karen A. Shire 1. izdevums
Re-organising Service Work: Call Centres in Germany and Britain - Routledge Revivals
Karen A. Shire
This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work.
244 pages
| Mediji | Grāmatas Hardcover Book (Grāmata ar cieto muguriņu un vāku) |
| Izlaists | 2017. gada 29. jūnijs |
| ISBN13 | 9781138718432 |
| Izdevēji | Taylor & Francis Ltd |
| Lapas | 244 |
| Izmēri | 242 × 165 × 19 mm · 512 g |
| Valoda | Angļu |
| Redaktors | Holtgrewe, Ursula |
| Redaktors | Kerst, Christian |
| Redaktors | Shire, Karen |