Meeting Customer Needs - Ian Smith - Books - Taylor & Francis Ltd - 9781138433236 - August 1, 2025
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Ian Smith
Meeting Customer Needs 3rd edition

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Part of the "Chartered Management of Institute" series, this book is intended for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. It features examples and case studies.

Media Books     Hardcover Book   (Book with hard spine and cover)
Released August 1, 2025
ISBN13 9781138433236
Publishers Taylor & Francis Ltd
Pages 232
Dimensions 150 × 220 × 20 mm   ·   590 g

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