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The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
Madeline Bodin
Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.
232 pages
| Mediji | Grāmatas Hardcover Book (Grāmata ar cieto muguriņu un vāku) |
| Izlaists | 2017. gada 21. augusts |
| ISBN13 | 9781138412330 |
| Izdevēji | Taylor & Francis Ltd |
| Lapas | 232 |
| Izmēri | 150 × 220 × 20 mm · 453 g |
| Valoda | Angļu |
