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The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture Spector, Robert (Seattle, Washington) 3. izdevums
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The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
Spector, Robert (Seattle, Washington)
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.
224 pages
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2017. gada 10. novembris |
| ISBN13 | 9781119375357 |
| Izdevēji | John Wiley & Sons Inc |
| Lapas | 224 |
| Izmēri | 275 × 213 × 26 mm · 416 g |
