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Customer Equity: Building and Managing Relationships As Valuable Assets Robert C. Blattberg
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Customer Equity: Building and Managing Relationships As Valuable Assets
Robert C. Blattberg
Offers marketing system for measuring and managing customer value as a financial asset. This book outlines customer equity's three core strategies - customer acquisition, customer retention, and add-on selling - and the balance among them, and explain how the customer life cycle affects strategy and the marketing mix.
256 pages, illustrations
| Mediji | Grāmatas Hardcover Book (Grāmata ar cieto muguriņu un vāku) |
| Izlaists | 2001. gada 1. jūlijs |
| ISBN13 | 9780875847641 |
| Izdevēji | Harvard Business School Publishing |
| Lapas | 256 |
| Izmēri | 242 × 161 × 23 mm · 571 g |
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