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Assessing Service Quality: Satisfying the Expectations of Library Customers Peter Hernon 2 Rev edition
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Assessing Service Quality: Satisfying the Expectations of Library Customers
Peter Hernon
A classic book is brought up to date as the authors integrate the use of technology into the customer experience and offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals,
215 pages, Illustrations
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2010 |
| ISBN13 | 9780838910214 |
| Izdevēji | American Library Association |
| Lapas | 215 |
| Izmēri | 217 × 282 × 13 mm · 512 g |
| Valoda | Angļu |
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