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The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service Darryl S. DOANE
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The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service
Darryl S. DOANE
From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of ""sharing the load"" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program.
304 pages
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2005. gada 3. maijs |
| Oriģinālā izdošanas datums | 2018 |
| ISBN13 | 9780814433355 |
| Izdevēji | HarperCollins Focus |
| Lapas | 304 |
| Izmēri | 119 × 182 × 26 mm · 743 g |
| Valoda | Angļu |
