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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results Renee Evenson
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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
Renee Evenson
Shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. This title covers essential topics, including: Planning and goal setting; Time management; Team development; Conflict resolution; Providing feedback; and more.
224 pages, black & white illustrations
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