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Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers Mario Kossmann New edition
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Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers
Mario Kossmann
A practical guide for both external and internal service providers in an aviation context to implementing an effective way to control the service quality as perceived by their customers, this work is useful for those service providers that are not yet systematically managing their service quality.
252 pages, 61 b&w illustrations
| Mediji | Grāmatas Hardcover Book (Grāmata ar cieto muguriņu un vāku) |
| Izlaists | 2006. gada 28. jūnijs |
| ISBN13 | 9780754647256 |
| Izdevēji | Taylor & Francis Ltd |
| Lapas | 208 |
| Izmēri | 160 × 237 × 17 mm · 474 g |
| Valoda | Angļu |
![Cover for Mario Kossmann · Requirements Management: How to Ensure You Achieve What You Need from Your Projects (Hardcover Book) [New edition] (2013)](https://imusic.b-cdn.net/images/item/original/372/9781409451372.jpg?mario-kossmann-2013-requirements-management-how-to-ensure-you-achieve-what-you-need-from-your-projects-hardcover-book&class=scaled&v=1611640156)
