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Customer Satisfaction Measurement for ISO 9000: 2000 Bill Self 1. izdevums
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Customer Satisfaction Measurement for ISO 9000: 2000
Bill Self
The ISO 9000 quality management standard requires that registered companies measure customer satisfaction. This book explains how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000.
160 pages
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2001. gada 11. decembris |
| ISBN13 | 9780750655132 |
| Izdevēji | Taylor & Francis Ltd |
| Lapas | 160 |
| Izmēri | 150 × 220 × 10 mm · 249 g |
| Valoda | Angļu |
| Redaktors | Hill, Nigel |
