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Measuring Customer Service Effectiveness Sarah Cook 1. izdevums
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Measuring Customer Service Effectiveness
Sarah Cook
1. The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.
200 pages, Illustrations
| Mediji | Grāmatas Hardcover Book (Grāmata ar cieto muguriņu un vāku) |
| Izlaists | 2004. gada 22. oktobris |
| ISBN13 | 9780566085383 |
| Izdevēji | Taylor & Francis Ltd |
| Lapas | 174 |
| Izmēri | 250 × 177 × 11 mm · 458 g |
| Valoda | Angļu |
| Redaktors | Cook, Sarah |
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