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The Concierge: Key to Hospitality McDowell Bryson
The Concierge: Key to Hospitality
McDowell Bryson
Based on the author's personal experiences, this is a training manual for hotel concierge staff. It covers the services provided by a concierge, methods of handling guests, tips and commissions, ethics, and the position of the concierge within the hotel/management hierarchy.
256 pages
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 1992. gada 17. jūnijs |
| ISBN13 | 9780471528937 |
| Izdevēji | John Wiley & Sons Inc |
| Lapas | 256 |
| Izmēri | 192 × 238 × 13 mm · 462 g |
| Valoda | Angļu |