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Service Management: Strategy and Leadership in Service Business Richard Normann 3. izdevums
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Service Management: Strategy and Leadership in Service Business
Richard Normann
In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations.
254 pages, line drawings, tables, index
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2000. gada 13. oktobris |
| ISBN13 | 9780471494393 |
| Izdevēji | John Wiley & Sons Inc |
| Lapas | 256 |
| Izmēri | 154 × 228 × 18 mm · 388 g |
| Valoda | Angļu |
