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Business Process Mapping Workbook: Improving Customer Satisfaction J. Mike Jacka
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Paredzamā piegāde . gada 8. - 22. jūl.
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Business Process Mapping Workbook: Improving Customer Satisfaction
J. Mike Jacka
A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.
264 pages, Illustrations
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2009. gada 21. jūlijs |
| ISBN13 | 9780470446287 |
| Izdevēji | John Wiley & Sons Inc |
| Lapas | 272 |
| Izmēri | 188 × 253 × 18 mm · 466 g |
| Valoda | Angļu |
