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Developments in the Call Centre Industry: Analysis, Changes and Challenges - Routledge Studies in Business Organizations and Networks John Burgess-Julia Connell 1. izdevums
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Developments in the Call Centre Industry: Analysis, Changes and Challenges - Routledge Studies in Business Organizations and Networks
John Burgess-Julia Connell
Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts a thorough analysis of call centres worldwide (centres that are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s).
208 pages, 4 black & white illustrations, 26 black & white tables, 4 black & white line drawings
| Mediji | Grāmatas Hardcover Book (Grāmata ar cieto muguriņu un vāku) |
| Izlaists | 2006. gada 15. jūnijs |
| ISBN13 | 9780415357029 |
| Izdevēji | Taylor & Francis Ltd |
| Lapas | 224 |
| Izmēri | 150 × 220 × 20 mm · 462 g |
| Valoda | Angļu |
| Redaktors | Burgess, John (University of Newcastle, Australia) |
| Redaktors | Connell, Julia (UTS, Sydney, Australia) |
