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Customer Service Management in Africa: A Strategic and Operational Perspective 1. izdevums
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Customer Service Management in Africa: A Strategic and Operational Perspective
This book discusses the management and delivery of customer service under seven broad themes: 1) customer service as shared value; 2) customer service systems; 3) customer service strategy; 4) customer service structure; 5) customer service style; 6) customer service staff; 7) customer service skills.
340 pages, 15 Illustrations, black and white
| Mediji | Grāmatas Hardcover Book (Grāmata ar cieto muguriņu un vāku) |
| Izlaists | 2020. gada 20. maijs |
| ISBN13 | 9780367143374 |
| Izdevēji | Taylor & Francis Ltd |
| Lapas | 340 |
| Izmēri | 260 × 183 × 27 mm · 850 g |
| Valoda | Angļu |
| Redaktors | Adeola, Ogechi |
| Redaktors | Amartey, Abednego |
| Redaktors | Hinson, Robert |
| Redaktors | Lituchy, Terri |
