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What Managers Say, What Employees Hear: Connecting with Your Front Line (So They'll Connect with Customers) Regina Fazio Maruca
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What Managers Say, What Employees Hear: Connecting with Your Front Line (So They'll Connect with Customers)
Regina Fazio Maruca
Provides insights for bridging the gaps between management and employees - and improving everyone's performance in the process. Showcasing practices in corporate strategy, communications, operations, customer service, and employee training, this book demonstrates the positive effects of aligning goals and actions and investing in the front line.
208 pages, 10 halftones, 7 figures, 7 tables
| Mediji | Grāmatas Hardcover Book (Grāmata ar cieto muguriņu un vāku) |
| Izlaists | 2006. gada 30. aprīlis |
| ISBN13 | 9780275987039 |
| Izdevēji | Bloomsbury Publishing Plc |
| Lapas | 192 |
| Izmēri | 155 × 235 × 21 mm · 453 g |
| Valoda | Angļu |
