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Service Management: An integrated approach Bart Van Looy 3. izdevums
Service Management: An integrated approach
Bart Van Looy
After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples.
544 pages, illustrations
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2013. gada 14. marts |
| ISBN13 | 9780273732037 |
| Izdevēji | Pearson Education Limited |
| Lapas | 544 |
| Izmēri | 190 × 246 × 28 mm · 872 g |
| Valoda | Angļu |