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The DNA of Customer Experience: How Emotions Drive Value C. Shaw
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The DNA of Customer Experience: How Emotions Drive Value
C. Shaw
As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.
192 pages, Illustrations
| Mediji | Grāmatas Hardcover Book (Grāmata ar cieto muguriņu un vāku) |
| Izlaists | 2007. gada 10. maijs |
| ISBN13 | 9780230500006 |
| Izdevēji | Palgrave Macmillan |
| Lapas | 186 |
| Izmēri | 160 × 240 × 19 mm · 449 g |
| Valoda | Angļu |
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