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Customer Service Skills for Success
Robert Lucas
Features how-to topics for the customer service professional. This title covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. It emphasises on dealing with customer service problems and how to handle conflicts and stress.
544 pages, Illustrations
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2009. gada 16. marts |
| ISBN13 | 9780071277501 |
| Izdevēji | McGraw-Hill Education - Europe |
| Lapas | 544 |
| Izmēri | 202 × 255 × 12 mm · 571 g |
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