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When Customers Think We Don't Care
Richard Buchanan
Who is the enemy? The enemy is us! Every organisation is filled with people - owners, managers, workers - who worry about the 'enemies' that could bring about the end of their employment. This book rewrites everything you thought you knew about marketing and customer service.
376 pages
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2008. gada 29. maijs |
| ISBN13 | 9780070138636 |
| Izdevēji | McGraw-Hill Education |
| Lapas | 376 |
| Izmēri | 158 × 210 × 19 mm · 466 g |
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