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![Cover for Victor R. Castillo I. · La Estrategia De Negocios Crm (Customer Relationship Management): Una Ventaja Competitiva en Microempresas Familiares (Paperback Book) [Spanish edition] (2012)](https://imusic.b-cdn.net/images/item/original/523/9783848458523.jpg?victor-r-castillo-i-2012-la-estrategia-de-negocios-crm-customer-relationship-management-una-ventaja-competitiva-en-microempresas-familiares-paperback-book&class=scaled&v=1409607619)