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![Cover for Tanja Helen Finke-Schurmann · Ansatze zur Kundenzufriedenheitsforschung in Theorie und Praxis (Paperback Book) [German edition] (2001)](https://imusic.b-cdn.net/images/item/original/970/9783838642970.jpg?tanja-helen-finke-schurmann-2001-ansatze-zur-kundenzufriedenheitsforschung-in-theorie-und-praxis-paperback-book&class=scaled&v=1408628019)