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![Cover for Susanne Beckmann · Emotional Power im Service: Kunden begeistern, Beziehungen starken, Umsatze steigern (Paperback Book) [1. Aufl. 2024 edition] (2024)](https://imusic.b-cdn.net/images/item/original/078/9783658430078.jpg?susanne-beckmann-2024-emotional-power-im-service-kunden-begeistern-beziehungen-starken-umsatze-steigern-paperback-book&class=scaled&v=1728383897)