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![Cover for Rod L. Troester · Civility in Business and Professional Communication (Paperback Book) [2nd edition] (2007)](https://imusic.b-cdn.net/images/item/original/529/9780820486529.jpg?rod-l-troester-2007-civility-in-business-and-professional-communication-paperback-book&class=scaled&v=1620790272)