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![Cover for Roberta C. Nacif · Online Customer Loyalty: Forecasting the Repatronage Behavior of Online Retail Customers - Kundenmanagement and Electronic Commerce (Paperback Book) [Softcover reprint of the original 1st ed. 2003 edition] (2003)](https://imusic.b-cdn.net/images/item/original/108/9783824479108.jpg?roberta-c-nacif-2003-online-customer-loyalty-forecasting-the-repatronage-behavior-of-online-retail-customers-kundenmanagement-and-electronic-commerce-paperback-book&class=scaled&v=1606312093)