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Cover for Randy A. Steinberg · Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives (Paperback Book) (2013)
Paperback Book
Measuring Itsm: Measuring, Repor...
Randy A. Steinberg
Cover for Randy A. Steinberg · Key element guide ITIL service operation [pack of 10] (Paperback Book) [2nd edition] (2012)
Paperback Book
2nd edition
Key element guide ITIL service o...
Randy A. Steinberg