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![Cover for R.J. Pike · TQM in Action: A practical approach to continuous performance improvement (Paperback Book) [2nd ed. 1995 edition] (1995)](https://imusic.b-cdn.net/images/item/original/303/9780412715303.jpg?r-j-pike-1995-tqm-in-action-a-practical-approach-to-continuous-performance-improvement-paperback-book&class=scaled&v=1602909715)