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![Cover for Matthias Uebel · Praxis des Customer Relationship Management (Paperback Book) [2., uberarb. u. erw. Aufl. 2004 edition] (2004)](https://imusic.b-cdn.net/images/item/original/900/9783409218900.jpg?matthias-uebel-2004-praxis-des-customer-relationship-management-paperback-book&class=scaled&v=1501022777)