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![Cover for Maria Maleshkova-Philipp Jussen-Niklas Kuhl · Smart Service Management: Design Guidelines and Best Practices (Hardcover Book) [2020 edition] (2021)](https://imusic.b-cdn.net/images/item/original/817/9783030581817.jpg?maria-maleshkova-philipp-jussen-niklas-kuhl-2021-smart-service-management-design-guidelines-and-best-practices-hardcover-book&class=scaled&v=1605534097)