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![Cover for Klaus Sevenich · Erfolgsfaktoren von Customer Relationship Management Strategien in Unternehmen (Paperback Book) [German edition] (2011)](https://imusic.b-cdn.net/images/item/original/481/9783836698481.jpg?klaus-sevenich-2011-erfolgsfaktoren-von-customer-relationship-management-strategien-in-unternehmen-paperback-book&class=scaled&v=1408613528)