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![Cover for Joy M. Field · Designing Service Processes to Unlock Value: Land Your First Marketing Communications Job (Paperback Book) [Fourth edition] (2024)](https://imusic.b-cdn.net/images/item/original/286/9781637427286.jpg?joy-m-field-2024-designing-service-processes-to-unlock-value-land-your-first-marketing-communications-job-paperback-book&class=scaled&v=1731593252)
![Cover for Joy M. Field · Designing Service Processes to Unlock Value (Paperback Book) [Third edition] (2020)](https://imusic.b-cdn.net/images/item/original/262/9781953349262.jpg?joy-m-field-2020-designing-service-processes-to-unlock-value-paperback-book&class=scaled&v=1623078631)
![Cover for Joy M. Field · Designing Service Processes to Unlock Value (Paperback Book) [Second edition] (2016)](https://imusic.b-cdn.net/images/item/original/958/9781631573958.jpg?joy-m-field-2016-designing-service-processes-to-unlock-value-paperback-book&class=scaled&v=1663490520)
