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Cover for James L. Heskett · The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage (Hardcover Book) (2008)
Hardcover Book
The Ownership Quotient: Putting ...
James L. Heskett
Cover for James L. Heskett · Service Breakthroughs (Paperback Book) (2007)
Paperback Book
Service Breakthroughs
James L. Heskett