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![Cover for Holger Otto · Problemloesen in High-Contact-Dienstleistungen - Gabler Edition Wissenschaft (Paperback Book) [1999 edition] (1999)](https://imusic.b-cdn.net/images/item/original/758/9783824469758.jpg?holger-otto-1999-problemloesen-in-high-contact-dienstleistungen-gabler-edition-wissenschaft-paperback-book&class=scaled&v=1461913624)