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![Cover for Beatriz Munoz-Seca · How to Get Things Right: A Guide to Finding and Fixing Service Delivery Problems - IESE Business Collection (Hardcover Book) [2019 edition] (2019)](https://imusic.b-cdn.net/images/item/original/878/9783030140878.jpg?beatriz-munoz-seca-2019-how-to-get-things-right-a-guide-to-finding-and-fixing-service-delivery-problems-iese-business-collection-hardcover-book&class=scaled&v=1617784030)
![Cover for Beatriz Munoz-Seca · How to Make Things Happen: A blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy (Paperback Book) [Softcover reprint of the original 1st ed. 2017 edition] (2018)](https://imusic.b-cdn.net/images/item/original/816/9783319854816.jpg?beatriz-munoz-seca-2018-how-to-make-things-happen-a-blueprint-for-applying-knowledge-solving-problems-and-designing-systems-that-deliver-your-service-strategy-paperback-book&class=scaled&v=1608746072)
![Cover for Beatriz Munoz-Seca · How to Make Things Happen: A blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy (Hardcover Book) [1st ed. 2017 edition] (2017)](https://imusic.b-cdn.net/images/item/original/855/9783319547855.jpg?beatriz-munoz-seca-2017-how-to-make-things-happen-a-blueprint-for-applying-knowledge-solving-problems-and-designing-systems-that-deliver-your-service-strategy-hardcover-book&class=scaled&v=1498686385)
