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![Cover for Alireza Faed · An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry - Springer Theses (Paperback Book) [2013 edition] (2015)](https://imusic.b-cdn.net/images/item/original/433/9783319033433.jpg?alireza-faed-2015-an-intelligent-customer-complaint-management-system-with-application-to-the-transport-and-logistics-industry-springer-theses-paperback-book&class=scaled&v=1538834048)