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![Cover for Alexander Tiffert · Customer Experience Management in der Praxis: Grundlagen – Zusammenhange – Umsetzung - essentials (Paperback Book) [1. Aufl. 2019 edition] (2019)](https://imusic.b-cdn.net/images/item/original/309/9783658273309.jpg?alexander-tiffert-2019-customer-experience-management-in-der-praxis-grundlagen-zusammenhange-umsetzung-essentials-paperback-book&class=scaled&v=1607314014)