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![Cover for Adam Toporek · Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines (Paperback Book) [Special edition] (2015)](https://imusic.b-cdn.net/images/item/original/059/9780814449059.jpg?adam-toporek-2015-be-your-customer-s-hero-real-world-tips-and-techniques-for-the-service-front-lines-paperback-book&class=scaled&v=1497294354)