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The Customer-Driven Organization: Employing the Kano Model Coleman, Sr., Lance B. (The Tech Group, 504 S. Madison Drive, Tempe, AZ 85281, USA) 1. izdevums
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The Customer-Driven Organization: Employing the Kano Model
Coleman, Sr., Lance B. (The Tech Group, 504 S. Madison Drive, Tempe, AZ 85281, USA)
Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one‘s own home front
116 pages
| Mediji | Grāmatas Hardcover Book (Grāmata ar cieto muguriņu un vāku) |
| Izlaists | 2017. gada 27. jūlijs |
| ISBN13 | 9781138438224 |
| Izdevēji | Taylor & Francis Ltd |
| Lapas | 116 |
| Izmēri | 150 × 220 × 20 mm · 370 g |
| Valoda | Angļu |
