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![Cover for Simone Fojut · Call Center Lexikon: Die wichtigsten Fachbegriffe der Branche verstandlich erklart (Hardcover Book) [2008 edition] (2007)](https://imusic.b-cdn.net/images/item/original/949/9783834905949.jpg?simone-fojut-2007-call-center-lexikon-die-wichtigsten-fachbegriffe-der-branche-verstandlich-erklart-hardcover-book&class=scaled&v=1604932517)
![Cover for Simone Fojut · Call Center Excellence: Erfolgreiche Call Center Im Portrat (Paperback Book) [2004 edition] (2004)](https://imusic.b-cdn.net/images/item/original/499/9783409125499.jpg?simone-fojut-2004-call-center-excellence-erfolgreiche-call-center-im-portrat-paperback-book&class=scaled&v=1460470964)