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![Cover for Rainer Schweighofer · Customer Relationship Management (CRM): Erarbeitung und Umsetzung einer Strategie (Paperback Book) [German edition] (2002)](https://imusic.b-cdn.net/images/item/original/609/9783838650609.jpg?rainer-schweighofer-2002-customer-relationship-management-crm-erarbeitung-und-umsetzung-einer-strategie-paperback-book&class=scaled&v=1408627847)